Customer service Expert|Email and Live Chat

Overview

Looking for part-time work (4 hours/day)

at $6.62/hour ($640.00/month)

Associates degree

Last Active

July 10th, 2026 (5 days ago)

Member Since

December 22nd, 2022

Profile Description

EXPERTISE: Salesforce, Slack, Microsoft teams, Zoom, Microsoft office, Chat gpt, basic canva, Xero accounting Software

Hire me if you need someone who is an expert in Customer Service handling email and live chat.

I have been a customer service representative for years now for streaming industry.

SKILLS TO OFFER: 
>Exceptional Communication
Proficient in conveying information clearly and concisely through written communication in a chat environment.

>Problem Solving
Skilled in identifying and resolving customer queries, providing effective solutions promptly.

>Empathy and Customer Focus
Demonstrated ability to understand and empathize with customer concerns, ensuring a positive customer experience.

>Multitasking
Efficiently manage multiple chat conversations while maintaining a high level of service quality.

>Adaptability
Quick to adapt to new processes and technologies, ensuring seamless support in a dynamic environment.

>Time Management
Prioritize tasks effectively to meet customer needs and exceed service level expectations.

>Professionalism
Maintain a positive and professional demeanor, fostering a customer-friendly atmosphere.

>Documentation
Accurate and thorough documentation of customer interactions for reference and improvement purposes.

>Up-selling and Cross-selling
Identify opportunities to promote additional products or services, contributing to revenue generation.

ADDITIONAL SKILLS:

Basic bookkeeping knowledge gained through bookkeeping course/workshop using Xero accounting Software.  

Here's what I can do:

>Setting up Xero Account 
>Editing Chart of Accounts
>Configuring Bank Accounts
>Uploading Bank Accounts (If needed)
>Recording cash receipts/income from bank deposits
>Recording cash disbursements/expenses from bank transactions
>Reconciling bank transactions 
>Creating bills, sales invoices, credit notes, purchase orders etc.