Customer experience / E-Commerce / Logistics

For my entire career, I'm passionate about customer advocacy, build trust, deliver great customer service, boost customer satisfaction, and provide a seamless product experience. I'm excited to bring this customer-centric approach to a new company.

Dealing with importers and exporters to make sure goods are transported in the safest, mostefficient, and cost-effective way. Working out with the logistics team and making sure all bases are covered in the process oftransporting goods from A to B. Invoice processing. Answering all the inquiry of the customer ( Actual Arrival / Actual Berthing / Container Status/Cargo Status / Delivery Status ) Deliver exceptional customer experiences through interactions via chat, phone, and email. Prioritize and resolve customer inquiries, addressing shipment issues with dedication until they are fully resolved, including proactive follow-ups.

Receives inbound calls from customers and assist them with there Online store & Wine orders. Communicate to our suppliers for order updates such as, order amendment, tracking, cancellation, returns and delays. Focusing on a customer to business solution. Receives email and live chat support and act as technical support on their online accounts if needed. Receives daily tasks given directly by our (AU) clients, performs daily tasks end to end process, such as monitoring system back end website, amends and update products that are inaccurate indescription. Product building, perform sense checking for new products, load pricing and set merchandise categorization using Microsoft excel, commerce tools and market placer tool. Perform mapping of products.