Kenneth

Real-Time Analyst | Independent Contractor | Customer Service Specialist

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Overview

Looking for full-time work (8 hours/day)

at $7.48/hour ($1,440.00/month)

Bachelors degree

Last Active

June 25th, 2026 (today)

Member Since

December 20th, 2022

Profile Description

Results-driven operations and customer support professional with over 10 years of experience in the BPO industry, including workforce management exposure as a Real-Time Analyst (RTA) Intern at Concentrix.

I have supported customers across phone, chat, email, and back-office channels while working with global organizations such as TeleTech, Alorica, Foundever, and Convergys. My background spans B2B support, telecommunications, delivery services, software licensing, and content platform operations.

As an RTA Intern, I monitored real-time agent adherence, managed schedules and attendance tracking, and supported intraday operations to ensure service levels were maintained. I also helped establish and lead a new department responsible for reviewing and processing music submissions for platform approval, while developing foundational data files and analytics reports to support operational decisions.

I am highly proficient in tools such as Intercom, Google Workspace, and Microsoft Office 365, with strong analytical, organizational, and multitasking abilities. Known for adaptability and strong communication skills, I thrive in fast-paced environments and excel both independently and as part of cross-functional teams.

I am committed to operational excellence, customer satisfaction, and continuous improvement — bringing both frontline service expertise and backend workforce insights to every organization I support.