Customer Service & Technical Support|Executive Sidekick

Overview

Looking for full-time work (8 hours/day)

at $14.00/hour ($2,464.00/month)

Bachelors degree

Last Active

December 14th, 2024 (40 days ago)

Member Since

December 18th, 2022

Profile Description

I'm a seasoned Customer Service and Technical Support Manager with a knack for leading awesome teams. My passion lies in making sure customers and end-users have the smoothest experience possible. I'm all about optimizing service operations and ensuring a happy customer journey. Skilled in Customer Service Management, I love using the latest tools to solve tech puzzles efficiently. Communication is my jam, and I bridge the gap between tech teams and users seamlessly. I've led teams to surpass SLAs, implemented game-changing ITSM tools, and boosted customer satisfaction by 100%. It's all about results. Let's chat about how I can bring my strategic mindset, leadership, and passion for improvement to your team!

TOOLS I know:
• Mailchimp
• MS Dynamics CRM
• ServiceNow
• ManageEngine ServiceDesk Plus MSP
• SentilOne
• Microsoft Azure
• PagerDuty
• HubSpot
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• Constant Contact
• Brevo (Sendinblue)
• Phone Validator
• Verifalia
• LinkedIn Sales Navigator

COMMUNICATION TOOLS
• Slack
• Skype
• WhatsApp
• Ring Central
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• Hangouts
• MS Teams
• ReachUC 

Others:
IT Service Management (ITSM) Platforms:
ServiceNow
ManageEngine ServiceDesk Plus

Ticketing Systems:
Zendesk
ManagedEngine

Remote Desktop Support:
TeamViewer
Quick Assist

Knowledge Base Platforms:
SharePoint

Customer Relationship Management (CRM) Systems:
Salesforce
HubSpot
Zoho CRM 
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Dynamics CRM
Zendesk
Snov.ioEmail and Communication Tools:
Microsoft Outlook
Gmail
Yahoo

Voice and Video Communication Tools:
Zoom
Microsoft Teams (for calling features)
Google Meet

Collaboration and Project Management:
Trello
Asana
ClickUp

Survey and Feedback Tools:
SurveyMonkey
Zendesk Survey