Experienced Customer Service PRO | Shopify & Gorgias EXPERT

Overview

Looking for full-time work (8 hours/day)

at $7.09/hour ($1,363.65/month)

Associates degree

Last Active

June 25th, 2026 (yesterday)

Member Since

December 11th, 2022

Profile Description

Tired of Hiring CSRs Who Don’t Deliver? ????’???? ???????????? ???????????????? ???????????????????????????? ???????????????????????????????? ???????????????????????????? ???????????? — ????’???? ???????????????? ????????????-???????????????????????? ???????????????????????????? ????????????????????????????????????????. ????
????????????? Experienced in ???????????????? ????????????????????, ????????????????????????????????????????????, ????????????????????????????/???????????????????????????????? ????????????????????, ???????????????????? ????????????????????????????, and ???????????????? ????????????????????????????????????????????????
???? Skilled in handling ???????????????????? ???????????????????? and ???????????????????? ???????????????????? ???????????????????????????? for clean visuals and design work
???? Proven ability to ???????????????????????? ????????????????-???????????????????????? ???????????????????????????????? ???????????????????????????????????????????????? across multiple channels (phone, email, chat)
???? Expertise in ????-???????????????????????????????? and ???????????????????????????????????????????????? industries, ensuring customer satisfaction and issue resolution
?? ???????????????? ???????????????? and ???????????????????????????? ???????????????????????? ???????????????????????? with a strong history of mentoring teams, exceeding performance metrics, and managing high-priority tickets and VIP customers.
???????????????????????????? ???????????? ???????????????????????????? ???????????? ???????????? ???????? ???????? ?????????????
I’m a reliable, detail-oriented support specialist with hands-on experience in customer service, data management, admin tasks, and design.
From resolving customer concerns to escalations, all while maintaining high performance and a customer-first mindset. I bring a well-rounded skill set that keeps teams running smoothly.
???????????????????????????? ????????’???? ???????? ???????????? ???????????????????? ???????????????????? ???????????????? ???????????????????????????????????? ???????? ???????????????????????? ???????????? ???????????????????????? ???????????????????????????? ???????????????????????? ????????????????????????????????????, ????’???? ???????????????????? ???????? ???????????????? ???????? ???????????? ???????????? ???????????????????? ???????????????????????????????? ????’???? ????????????????????????.
???? ???????????????????????????????????????????????? ???????????????????? ???????????????????????????? ????????????????????????????????????????????????????????
???? ???? ???????????????????????????????????????? ???????? ????????????????-???????????????????????? ???????????????????? ???????????????????????????? ???????????? ???????????????????????????????????????????????? ???????????? ????-???????????????????????????????? ????????????????????????.
????Handled inbound email support in German, Norwegian, English, and French
????Processed refunds, returns, re-shipments, and handled order tracking, follow-ups, and order placement
????Provided detailed product knowledge and delivered sales pitches to support conversions
????Sent invoices and assisted with billing-related inquiries
????Met a quota of 10 tickets per hour while maintaining quality and accuracy
????Promoted to Disputes Team, managing chargebacks and escalated issues
????Further promoted to handle High Priority Tickets and VIP Customers
???? ????-???????????????????????????????? ???????????????????????????????? ???????????????????????????? (????????????????????, ???????????????????? & ????????????????)
???? ???? ???????????????????? ????????????????????-???????? ???????????????????????????????????????? ???????? ????????????????????, ????????????????????, ???????????? ???????????????? ???????????????????????????? ???????????? ????????????????-???????????????????? ????-???????????????????????????????? ????????????????????????????????????????.
????Processed refunds, returns, re-shipments, and managed on-hold orders efficiently
????Provided order tracking, follow-ups, and assisted with online order placements
????Delivered strong product knowledge and persuasive sales pitches, highlighting key product benefits
????Assisted customers with subscription cancellations and troubleshooting purchase issues
????Created support tickets and filed claims for damaged or missing items
????Sent invoices and handled billing-related inquiries with accuracy and care
????Created and applied discount codes, including generating unique codes via Shopify
????Processed refunds and cancellations using Shopify and Zapier
???????????????????????????????????????????????? ???????????????????????????? – ???????????????????????????????????????????????????? ????????????????
???? ???????????????????????????? ???????????????????????????????????????????? ???????????????????????????? ???????????????? ???????????????????????? ???????????????????????????????????????????????????? ???????????? ???????????????????????????????????????????? ????????????????????????
???????????????? ???????????????????????????????????????? ???????? ???????? ???????????????????????????????????????????????????? ???????????????????????????? ????????????????????????????????????????????
????Handled inbound and outbound calls as well as email correspondence with customers
????Conducted collection calls to recover past-due accounts professionally and efficiently
????Set up and negotiated payment arr ---------- ements based on customer capability and policy
????Performed timely follow-up calls to ensure compliance with agreed-upon payment plans
???? ???????????????????????????? ???????????????????????????????? ???????????????????????????? ???????????????????????????????????????????????????????? (????????????????????, ???????????????? & ????????????????????) – ???????????? / ???????????????? ????????????????
???? ???????????????????????????????????????????? ???????? ???????????????????????????????????? ???????????????????????????????? ????????????????????, ????????????????, ???????????? ???????????????????? ???????????????????????????? ???????? ???????????? ???????????????????????????? ????????????????????????????????
????Managed billing discussions, including refunds, credits, payment arr ---------- ements, and overdue collections
????Conducted order tracking and assisted with basic troubleshooting for devices
????Took multiple live chats simultaneously, handling queries about account ch ---------- es, purchases, upgrades, postpaid plans, and promotions
????Actively upsold products and services, including new gadgets and current promotions, tailored to customer budgets
????Handled escalations and customer retention
???? If you think we’re a ???????????????????? ????????????????????...
???? Send me a ???????????????????????? ???????????????????????????? — I’d love to hear from you and discuss how I can contribute to your team!
Talk Soon,
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