Customer Service Associate/ Sourcing Recruiting Specialist

Overview

Looking for full-time work (8 hours/day)

at $2.49/hour ($480.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

November 24th, 2022

Profile Description

CONCENTRIX
Supervisor
Talent Sourcing - Central Leads Management
February 27 – June 2022

• Responsible for design, implementation, administration, and tracking effectiveness of sourcing programs, including Employee Referral Programs
• Direct the activities of a team who assist with development of innovative, creative, and proactive Sourcing strategies to meet the business needs of each client, internal department, and appropriate stakeholders
• Act as point of contact for tea ---------- mbers and provide resolution on escalated operational or policy issues; identifies complex problem resolution that needs to be escalated to Manager Talent Sourcing
• Proactively research, create and manage candidate generation, through innovative strategies, utilizing sourcing channels, recruitment campaigns, internet searches, networking groups, and social media
• Serve as brand ambassador for the organization through promotion of our Employee Referral Program, value proposition, position in the market as an employer of choice
• Set team goals and targets and monitor progress against sourcing department metrics
• Guide team vendor management through stakeholder partnership, to review vendor effectiveness and maintain relationships to develop best practice in sourcing department.
Manage team through day-to-day usage of vendor management tools
• Responsible for execution and administration of Recruitment Marketing plans to find, attract, and engage leads in order to convert them into qualified applicants
• Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates
• Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
• Responsible for developing and applying an in-depth knowledge of the job specifications, experience, skills, and behavioral competencies needed for success in each role
• Promote the Company image to candidates and ensures that the Company is represented in the most accurate and appropriate way to all candidates, and personally drives the highest standards of ethical behavior
Sourcing Specialist
August 2020 – February 2022
• Responsible for assisting with implementation and administration of recruitment programs
• Receive, screen, and file incoming resumes, background, and reference checks
• Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants
• Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates
• Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates
• Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
• Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting
• Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role
• Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting process

THE RESULTS COMPANIES
Recruiting Associate
February 2018 - September 2020

• Seeks out, interviews, and screens applicants to fill existing and future job openings and promote career opportunities within the organization
• Coordinates the interviewing process for job applicants, including applicant flow, scheduling, testing, interviewing and responding to applicants
• Updates and maintains accurate records and information on applicants in the ATS (Applicant Tracking system) and assessment tool
• Achieve recruiting goals and targets
• Profiles candidates based on specified competencies and qualifications per program
• Works effectively all departments within the organization
• Interacts with applicants and is responsible for providing an excellent applicant experience every single time
• Contacts applicants to inform them of employment opportunity, consideration, and selection
• Provides General Administrative and Clerical Support to the Site Recruiter
• Maintains confidentiality of all information and data
• Flexible to assist in all recruiting functions based on need to ensure business continuity
• Performs other related duties and responsibilities as assigned or required

Sourcing Associate – Internal Sourcing (Employee Referral Program)
February 2016 – February 2018

• Implements Sourcing Activities such as but not limited to: Internal Employee Postings & Referrals and External advertisements through publications, job portals, social media, etc.
• Conceptualizes and creates job postings in internet portals
• Resumes mining from Job boards and other external databases
• Sends out emails or SMS to leads about current openings or sourcing events
• Calls and Schedules applicants for Prescreening
• Serves as the first point of contact to candidates and is responsible for creating an excellent applicant experience
• Conducts initial assessment on basic qualification, either by paper or phone screening
• Performs Prescreening and Language interviews when off site
• Tracks and maintains applicant database
• Prepares daily reports based on function and need
• Performs other tasks as determined by superiors (e.g. call-outs, invites, admin tasks, etc.).
• Rotates across different recruiting functions due to need, to maintain a robust backup system, as part of a business continuity process

Customer Service Representative / Sales Representative
March 2012 – February 2016

H&R Block
• Assists clients about their inquiries regarding their Debit Mastercard
• Creates cases/reports for fraud victims

SXM Satellite Radio
• Answers customer’s radio subscription inquiries
• Collects payment it there’s an outstanding balance
• Sells portable radio to radio subscribers

SXM Satellite Radio (Inbound Sales/Outbound Sales)
• Calls customers and gives them promotional offers to renew their radio service

MoneyGram
• Assist’s customers in sending, receiving and paying their bills using the kiosk

First National Bank of Omaha
• Assists customers with their credit card application over the phone
• Makes sure that customer’s inquiries are addressed properly