Virtual Assistant: Customer Support, Healthcare, Appt Setter

Overview

Looking for part-time work (5 hours/day)

at $2.48/hour ($300.00/month)

Associates degree

Last Active

June 3rd, 2026 (today)

Member Since

November 22nd, 2022

Profile Description

OBJECTIVE: To be an effective contributor to a company through my skills and in return the company will help me grow professionally and as an individual.

WORK EXPERIENCE:
Manteca Dental Care
Virtual Assistant (Role: Patient Care Coordinator)
Job Description: Primary task is to set up appointments for the patients, including arranging and confirming appointments. To answer patient calls, route them to the right department and to organize the doctor’s schedule. In case of cancellations, PCCs must follow up to motivate patients to maintain or reschedule their appointments. Coordinating and managing the hygiene team efficiently to ensure patients' treatment and satisfaction and practice profitability is the main role of PCCs.
 
MedSpecialized, Inc.
Virtual Administrative Medical Assistant
Job Description: I worked with Disc and Spine of CA (spine clinic), my main work was to answer all inbound calls, assist patients with setting up appointments with the doctor. I also assist provider offices and insurance companies with getting the patients’ medical records faxed, mailed or emailed to them.
 
Qualfon
Customer Service Representative III
Job Description: I worked with NortonLifelock, which was a software and  fraud insurance. We help customers with how to establish the software into their personal computers; as well as in cases where they experience fraud, we help by giving them tips on what to do to get out of the trouble and in cases where it is unresolvable, we escalate it to out fraud specialist.
 
Teletech
Customer Service Representative
Job Description: I was with
OptumRx; we assist members with their home delivery purchases, as well as explain their coverage about the specific insurance they have.

Starwood Media Appointment Setter 
Job Description: Starwood Media is and Advertising Agency specializing in Google Advertising, we do automate outbound calls to schedule an appointment for potential clients.

ePerformax Contact Centers & BPO
Customer Service Representative
Job Description: The main work was to talk inbound calls. I was an escalation/mediation specialist for eBay, we make resolutions for returns and items not found/lost in mail cases for the buyers and sellers on the platform

Visaya Knowledge Process
Outsourcing Outreach Consultant
Job Description:  I was a Medical Records Retriever; we do outbound calls to provider offices to retrieve medical records for insurance claims. 

Other Qualifications:
• Good communication skills
• Knowledgeable in CRM tool/software (Salesforce, PCM, OnStaff, etc.)
• Knowledgeable in Microsoft and Google Suites
• Well experienced with healthcare and eCommerce accounts
• Can work with less supervision
• Good time management and organizational skills