Virtual Assistant and Customer Representative

Experienced Sales Support Specialist in hotel booking, assisting customers with reservations, inquiries, and modifications. Skilled in upselling, problem-solving, and ensuring a smooth booking experience for guests.

Experienced Customer Service Support with 1 year in the fast-food industry, skilled in handling customer inquiries, resolving concerns efficiently, and ensuring a positive dining experience. Strong communication and problem-solving abilities in a fast-paced environment.

Experienced Shopify Plus Support Specialist providing end-to-end assistance for store owners, including store setup, contract management, basic coding troubleshooting, analytics interpretation, and Shopify system navigation. Skilled in resolving technical issues, optimizing store performance, and ensuring a seamless eCommerce experience.

Experienced Email Support Specialist in eCommerce, assisting business-to-business (B2B) owners with inquiries, order management, and issue resolution. Skilled in professional communication, problem-solving, and providing seamless customer experiences.

Experienced chat Support Specialist in eCommerce, assisting business-to-business (B2B) owners with inquiries, order management, and issue resolution. Skilled in professional communication, problem-solving, and providing seamless customer experiences.

Experienced Healthcare Provider Specialist, skilled in assisting medical providers with inquiries, claims processing, and policy guidelines. Strong knowledge of healthcare systems, insurance procedures, and ensuring accurate and efficient support.

Completed a one-month training in email marketing, where I learned how to create welcome and nurture email sequences, set up opt-in integrations, and design newsletters. We worked with platforms like Shopify Email, Klaviyo, and Mailchimp, which gave me practical experience in building campaigns that connect with customers and support business growth.”

1 month training done with Outsorced doers, were we are trained to create social media post idea based on the founders business and trending content.

Completed a one-month training program with Outsourced Doers, where I gained hands-on experience in developing social media content strategies aligned with the founder’s business objectives and current trends. My responsibilities included conducting competitor and market research, analyzing social media trends, generating and designing e-commerce social media posts, as well as managing community engagement by responding to comments. This training enhanced my skills in strategic content creation, brand positioning, and digital market awareness.

completed a one-month training with Outsourced Doers focused on marketing design. I learned how to create website banners, product listings, and mockups, gaining hands-on experience in designing visuals that highlight products and support brand marketing. This training helped me sharpen my eye for design and improve how I present products in a creative and engaging way.