Customer Service, Chat/Email support, VA, EA

Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

October 26th, 2022

Profile Description

Service Business Operations & Estimating Specialist

Hi! I'm Hans, a business operations and estimating specialist with extensive experience helping home service companies run more efficiently. I specialize in transforming customer inquiries into clear scopes of work, professional estimates, and organized project plans that improve customer satisfaction and increase sales.

I have hands-on experience supporting businesses in industries such as handyman services, painting, exterior cleaning, drainage, plumbing, carpentry, drywall, flooring, appliance installation, and property maintenance.

Here's how I can help your business:

• Prepare professional estimates and scopes of work
• Write clear, customer-friendly emails, texts, and proposals
• Develop Standard Operating Procedures (SOPs)
• Create technician job notes and work instructions
• Handle customer follow-ups and scheduling coordination
• Review project requirements and identify potential risks
• Estimate labor hours and assist with pricing strategies
• Organize business processes and improve workflow efficiency
• Create AI-powered templates for estimates, emails, reports, and customer communication
• Provide administrative and operations support for service-based businesses

I pride myself on being detail-oriented, organized, and solution-focused. My goal is to help businesses save time, improve communication, and present a professional image to every customer.

If you're looking for someone who understands both the operational and customer service sides of a home service business, I'd be happy to help.