Results-driven professional with over 10 years of experience in customer service, technical support, chat sales, leadership, and virtual assistance across BPO and remote work environments. Skilled in delivering exceptional customer experiences, driving sales performance, managing administrative operations, and leading teams to achieve business goals.
Experienced in handling customer engagement for global brands such as Samsung Australia and Samsung Philippines through chat support, combining strong communication skills with product knowledge and problem-solving abilities. Proven background in leadership roles including Training Manager, Supervisor, and Quality Analyst, with expertise in coaching, team development, quality improvement, and operational support.
Passionate about continuous growth, building positive client relationships, and contributing to a productive and customer-focused work environment. Proficient in Microsoft Office, Google Workspace, Asana, Slack, and various CRM and support tools.
Experience: 2 - 5 years
Experience: 10+ years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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