I am a dedicated Customer Support and E-commerce Operations Specialist with over 7 years of experience supporting international companies in e-commerce, technology, telecommunications, and online platforms. I specialize in providing high-quality customer service through
In my most recent roles, I supported a German-based e-commerce company handling customer inquiries related to order tracking, delayed deliveries, returns, and product questions using Shopify, Freshdesk, and Gorgias. I also worked as a Backend Manager for a luxury watches and jewelry brand where I monitored orders, coordinated with logistics partners, and helped maintain a 98% on-time delivery rate while contributing to a 15% reduction in customer complaints by improving operational workflows.
My background also includes working with international companies such as
I am highly experienced with CRM and support platforms including Shopify, Zendesk, Freshdesk, Gorgias, Salesforce, and Microsoft Dynamics. I am known for being reliable, detail-oriented, and proactive in solving customer issues while maintaining a professional and friendly tone in all communications.
I am looking forward to helping businesses improve their customer experience, streamline backend operations, and build strong relationships with their customers.
Experience: Less than 6 months
Experience: 2 - 5 years
I have several years of experience providing email support for international companies across e-commerce and online platforms. In my most recent role with a German-based e-commerce company, I handled high volumes of customer inquiries related to order status, tracking updates, delayed deliveries, returns, exchanges, and general product questions using Shopify, Freshdesk, and Gorgias. I ensured timely and professional responses while coordinating with logistics partners to resolve shipping issues. Previously, I also provided email and chat support for an international online gaming platform and Facebook Business clients, assisting with account concerns, billing issues, technical troubleshooting, and platform guidance. Throughout my experience, I have maintained detailed records in CRM systems, resolved customer concerns efficiently, and consistently focused on delivering high-quality customer service.
Experience: Less than 6 months
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