Customer Service Specialist | E-commerce Support | Shopify Backend Operations

Overview

Looking for full-time work (12 hours/day)

at $3.76/hour ($1,090.90/month)

Bachelors degree

Last Active

June 25th, 2026 (25 days ago)

Member Since

October 24th, 2022

Profile Description

I am a dedicated Customer Support and E-commerce Operations Specialist with over 7 years of experience supporting international companies in e-commerce, technology, telecommunications, and online platforms. I specialize in providing high-quality customer service through email, chat, and phone support while ensuring efficient backend operations.

In my most recent roles, I supported a German-based e-commerce company handling customer inquiries related to order tracking, delayed deliveries, returns, and product questions using Shopify, Freshdesk, and Gorgias. I also worked as a Backend Manager for a luxury watches and jewelry brand where I monitored orders, coordinated with logistics partners, and helped maintain a 98% on-time delivery rate while contributing to a 15% reduction in customer complaints by improving operational workflows.

My background also includes working with international companies such as Facebook (TDCX), Microsoft’s supplier WMI, AT&T, DirecTV, and Dish Network. These roles strengthened my ability to handle high-volume support environments, technical troubleshooting, customer escalations, and sales opportunities while maintaining excellent customer satisfaction.

I am highly experienced with CRM and support platforms including Shopify, Zendesk, Freshdesk, Gorgias, Salesforce, and Microsoft Dynamics. I am known for being reliable, detail-oriented, and proactive in solving customer issues while maintaining a professional and friendly tone in all communications.

I am looking forward to helping businesses improve their customer experience, streamline backend operations, and build strong relationships with their customers.