Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $6.66/hour ($1,280.00/month)

High school diploma

Last Active

June 26th, 2026 (yesterday)

Member Since

October 24th, 2022

Profile Description

Results-driven Senior Customer Service Specialist with 12 years of experience supporting global eCommerce and SaaS operations. I bring a proven track record of optimizing workflows, boosting customer retention, and handling high-volume multi-channel support across email, live chat, and phone. Advanced, hands-on mastery of industry CRMs, specifically Zendesk, Gorgias, and Shopify, which allows me to seamlessly manage complex support ecosystems with minimal supervision.

Throughout my career, I have managed critical operational tasks, from resolving complex technical platform issues to mitigating transaction risks by efficiently handling PayPal and Shopify chargeback disputes. I am highly skilled at driving data accuracy through regular system audits, collaborating with logistics partners for timely fulfillment, and translating difficult situations into positive customer experiences. Fully equipped for remote operations and highly dependable under pressure.

Core Expertise & Tools:

• CRMs & eCommerce Platforms: Zendesk, Gorgias, Shopify, Amazon Seller Central
• Omnichannel Support: Expert-level Email, Live Chat, Phone, and Social Media Care
• Operations & Logistics: PayPal/Shopify Chargebacks, ShipBob, Order Audits, Fulfillment Coordination
• Technical & Troubleshooting: SaaS Platform Support, Process Improvement, Escalation Handling