Virtual Assistant | Customer Support Specialist | Technical Support & Healthcare

I've been a customer service representative for over 4 years now.

I've had inbound and outbound roles in both of my technical support, bills and payment processing and healthcare service job.

I've handled one of the biggest HMO company in the Philippines. My responsibility includes checking and validating member's accounts, their benefits, limits and exclusion, providing accurate explanation of their plan and providing approval according to their benefits. Also, I'm proactively offering HMO's exclusive clinics and booking our member's an appointments for consultations, laboratories and procedures.

I've handled 3 international technical support accounts for mobile and broadband companies. My first account was based in US, a federal lifeline program that provides free mobile phones and services. My second international accounts are both in broadband companies based in US and New Zealand respectively.

Initially, I was in billing department where we explain member's bill statements, helped them make account adjustments or set up a payment extension. I investigated bill disputes and escalated them properly. Then I was assigned to payment processing where I assisted customers in making their payments over the phone using their credit or debit card.