Almost 6 years as a customer service representative working with international accounts
-Written and spoken English are both fluent.
-Able to multitask.
-Can do well under pressure.
-Putting the client's entire pleasure as the company's top priority.
-Administered the SPRINT sales account.
*Lead generation to conversion, upselling, and placing an order using the client's tools
-Administered T-Mobile General Care
Sales, refunds, billing, technical support, problem-solving, and client presentation of plans are all included.
* I improved my skills and became a SME, managing and training new hire teams.
also answered supervisory calls.
-Administered the Sam's Club Retail Account
*Replace, refund, track orders, and inventory.
*Up-skilled to a representative of the Chat Support team with the same tasks.
-Administered an Airbnb account
*Reservation changes, cancellations, refunds.
*Mediation of parties with travel issues.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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