Xero ProAdvisor Bookkeeper | 4yrs+ E-commerce Operations | Amazon & Shopify

I have hands-on experience using Xero and QuickBooks Online for day-to-day bookkeeping tasks. I handle accounts payable and receivable, invoice entry, and bank and credit card reconciliations, ensuring all records are accurate and up to date. I’m also comfortable working with reports and organizing financial data using Google Sheets and Excel to support smooth financial operations.

I have 4+ years of experience in e-commerce customer support, mainly with Shopify and Amazon brands. I manage a customer support team, handle escalations, and resolve complex issues with empathy and accuracy. Using tools like Gorgias, Zendesk, and Freshdesk, I manage refunds, replacements, and tickets while ensuring smooth communication and customer satisfaction.

I have 4+ years of experience in e-commerce operations and customer support, specializing in Shopify and Amazon brands. I manage customer support teams, handle escalations, and resolve inquiries through CRM tools like Gorgias, Zendesk, and Freshdesk. My skills include order management, refunds, replacements, Amazon Seller Central (inventory, listings, cases, refunds), and Shopify store operations. I focus on delivering excellent service, smooth operations, and building strong customer loyalty.

I track and update inventory levels to ensure products are always available and orders are fulfilled on time. My work includes monitoring stock, recording adjustments, and coordinating with suppliers to avoid shortages or overstock. I also prepare simple reports to support planning and decision-making.

I manage daily e-commerce operations, ensuring smooth workflows across customer support, order processing, inventory, and logistics. My role includes coordinating with suppliers and couriers, resolving escalations, and maintaining accurate records and reports to support business decisions. I focus on streamlining processes to improve efficiency and deliver excellent customer experiences.

I have experience in order management, handling end-to-end processes from order entry to fulfillment. My work includes coordinating with suppliers, monitoring inventory, tracking shipments, and resolving delivery issues to ensure timely and accurate order completion. I also manage refunds, replacements, and maintain detailed records to support smooth operations and customer satisfaction.

I use Microsoft Excel for organizing and analyzing data, creating reports, and tracking records. I’m familiar with functions, formulas, pivot tables, and formatting to manage information efficiently.

I use Gorgias to manage high-volume customer support for e-commerce brands, handling tickets from email, chat, and social channels in one platform. I create and use macros for faster responses, track order issues, and resolve refunds and replacements efficiently to ensure smooth customer experiences.