E-Commerce CX & Operations Specialist | Gorgias · Shopify · Zendesk · TikTok

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.28/hour ($1,018.18/month)

Associates degree

Last Active

July 11th, 2026 (today)

Member Since

October 2nd, 2022

Profile Description

You're not looking for a VA who needs handholding. You need someone who reads the workflow, spots what's off, and handles it—without a five-step explanation.

That's what I do.

Seven years across e-commerce support, home care operations, moving industry coordination, and social commerce—all US and AU-facing, all night shift PHT. I've worked across enough different business types to get up to speed on yours fast and stay there.

What I handle:

— E-commerce CX: orders, refunds, replacements, disputes, and escalations across Shopify, Gorgias, Zendesk, and TikTok Shop

— Ticket triage, macro builds, and queue management—high volume, no bottlenecks

— Scheduling, ops coordination, and coverage gap management

— Lead qualification, appointment setting, and CRM records in Salesforce and GoHighLevel

— Shipment and volume estimations with 90–96% accuracy

— Content moderation and FYP trend awareness across TikTok US, UK, and AU

Night shift PHT—available across US, AU, UK, and CA time zones.

Long-term roles only. If you want someone who treats your business like it matters—message me.

Top Skills

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

Customer Support » Customer Service » Gorgias

Experience: 1 - 2 years

Other Skills

E-Commerce » Amazon » Seller Central

Experience: 2 - 5 years

Office and Administration » Administrative Support

Experience: 1 - 2 years

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: DAVAO CITY, DAVAO DEL SUR

Tests Taken: IQ
Score: 116: DISC
Dominance: 34
Influence: 20
Steadiness: 24
Compliance: 22: English
C2(Advanced/Mastery)