Executive Admin Assistant/Customer Support Manager

Overview

Looking for full-time work (7 hours/day)

at $7.61/hour ($1,288.00/month)

Bachelor's degree

Last Active

July 7th, 2026 (9 days ago)

Member Since

September 28th, 2022

Profile Description

I'm a Customer Support Manager and Operations Lead with extensive experience in e-commerce, team leadership, and customer experience optimization. A true jack of all trades, I have successfully managed two high-volume online shops, leading and supporting 30+ virtual assistants across multiple roles and time zones.

I'm highly knowledgeable in Etsy and Shopify, with hands-on experience in order management, customer communications, dispute resolution, workflow improvements, and day-to-day shop operations. I’ve worked closely with both leadership and frontline teams to ensure smooth processes, fast response times, and consistent service quality.

Beyond customer support, I’ve handled talent acquisition, conducted interviews, managed onboarding, and built training programs for customer support teams. I’ve also been involved in AI and software system testing for a custom-built platform developed specifically for the shop—providing detailed feedback, identifying issues, and helping improve automation and internal workflows.

I bring a balance of strategic thinking and hands-on execution, with strong technical awareness, clear communication, and a people-first leadership style. I thrive in fast-paced environments and adapt easily to changing priorities while keeping operations efficient and customer-focused.

Core Skills & Expertise
- Customer Support Management
- Technical Support & Online Chat Support
- Customer Service Representative (CSR)
- Virtual Assistance (VA)
- Admin & Executive Assistance
- Talent Acquisition & Team Leadership
- Training & Onboarding
- AI & Software System Testing (User-Level)
- E-commerce Operations (Etsy & Shopify)
- Product Research & Market Research
- Lead Generation
- Canva Design & Content Writing
- Data Entry & Process Documentation
- Online Tutoring

Tools & Software Knowledge
Project Management, CRM & Productivity
- Trello
- Airtable
- Salesforce
- Google Workspace (Docs, Sheets, Drive, Gmail)
- OneDrive
- MS Office

E-commerce Platforms
- Shopify
- Etsy

Design & Editing Tools
- Adobe Photoshop
- Canva
- CapCut (Video Editing)

Operating Systems
- Mac / iOS
- Windows

Let's work together! Please reach me at - ----------