Current Employment Status:
Hired Full Time on Jan 30, 2021

84d0cb804910d2df

Customer Service Manager - Digital Marketing Manager

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EXPECTED SALARY
Php 50,000.00/month
( $902 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $5.22 USD/hr )
EXPERIENCE OVERVIEW
Customer Service Management, Project Management, Digital Marketing, Order Management, Social Media Management, Content Creator.
BASIC INFORMATION
Age:
32
Gender:
Female
Location:
Pavia, Iloilo
Tests Taken:
IQ
Score:  138

DISC
Dominance:48
Influence:7
Steadiness:13
Compliance:32

English
 C1(Advanced)
Last Active:
November 16th, 2022 (14 days ago)
Member Since:
October 23rd, 2015
SKILL SUMMARY



Hello there!

Thank you for checking on my profile!
This is a summary of my work experience, tools, and skills that I have worked for since the beginning of my career.
I started as a customer service representative to various BPO companies in the Philippines and each company has its own challenges that developed my skills but overall I learned and earned these skills:

Handling and resolving customer service-related issues
Learn basic technical troubleshooting 
Assisting customers with billing and financial problem


After 6 years, I transitioned to a Freelance worker, where I explored more tasks and gained additional skills that helped me widen my experience that lead me to the management department.  
This is my general role on a daily basis: 

• Manages eCommerce Companies
• Handled day-to-day operations for Retail account
• Provided direction setting for the team, gave updates and conducted action planning on identifying areas of improvement.
• Managed different customer service teams
• Formulated various processes that have not been established within the company such as escalated process, dispute process, internal calibration sessions replacement, and refund process.
• Communicate with vendors in order to follow up and resolve issues if there is
• Decision maker and formulation of resolutions to company and production issues.
• Created CS and company workflow
• Created company policies and process
• Process manual orders and draft orders
• Answer and resolves escalated issues
• Hired and trained new teaUpgrade to see actual infombers as per account needs
• Gave regular feedback to customer service teams about the performance of their business unit and critiqued their feedback sessions with their subordinates.
• Continues to formulate action plans based on behaviors identified.
• Drove coloration and strategy of the customer satisfaction process and internal quality process.
• Collaborated with internal departments and vendors to ensure client and customer satisfaction.

Here are some additional details you need to know and my additional skills for certain applications. Just recently I took a course in Social Media Marketing and SEO and I am still working on improving my new skills.

Shopify
-Add Products and Collections (creating the template for product description, adding variants, and adding tags
-Process Drafts/Manual Orders
-Process Refunds, Discount codes, and Store credits
-Minor website changes
-Answer Chargeback cases
-Process changes to customer's account like a change of address or email address

Dropified
-Add New Products to Shopify
-Create boards and Add products
-Edit product description
-Set variants mapping
-Process new orders 
-Update tracking information

Oberlo
-Add New Products to Shopify
-Process Orders

Order Desk
-Process manual orders
-Process split and duplicate orders for replacement orders
-Process refund
-Editing address and product variants and details

Amazon and Ali Express
-Process manual orders and fulfill orders to Shopify
-Follow-up orders
-Contact vendors for the solution if there's a problem with the order Facebook
-Moderate Ads post
-Hide and block negative comments
-Reply to customer's comments for product promotions and answer inquiries
 
If you have questions regarding my credentials or anything else about myself, please feel free to email me atUpgrade to see actual infoor add me via??Skype: Upgrade to see actual info.
I am looking forward to hearing from you in the near future.

Sincerely,
Upgrade to see actual info

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Human Resource Management
  • Project Coordinator
  • Research
  • Travel Planning
  • Speaking
  • Writing
  • Blogging
  • Sales Representative
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Data Entry
  • Email Management
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Email Marketing
  • Lead Generation
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Facebook Ads

Webmaster
SKILL RATING
  • Ecommerce / Shopping Carts

Finance & Management
SKILL RATING
  • Business Plans
  • Payroll
  • Strategic Planning

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Legal Services
  • Medical Services
  • Real Estate Services

Project Management
SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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