Customer Service Manager - Digital Marketing Manager

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

June 28th, 2023 (90 days ago)

Member Since

October 23rd, 2015

Profile Description

Hello there!Thank you for checking on my profile!This is a summary of my work experience, tools, and skills that I have worked for since the beginning of my career.I started as a customer service representative to various BPO companies in the Philippines and each company has its own challenges that developed my skills but overall I learned and earned these skills:Handling and resolving customer service-related issuesLearn basic technical troubleshooting Assisting customers with billing and financial problemAfter 6 years, I transitioned to a Freelance worker, where I explored more tasks and gained additional skills that helped me widen my experience that lead me to the management department.  This is my general role on a daily basis: • Manages eCommerce Companies• Handled day-to-day operations for Retail account• Provided direction setting for the team, gave updates and conducted action planning on identifying areas of improvement.• Managed different customer service teams• Formulated various processes that have not been established within the company such as escalated process, dispute process, internal calibration sessions replacement, and refund process.• Communicate with vendors in order to follow up and resolve issues if there is• Decision maker and formulation of resolutions to company and production issues.• Created CS and company workflow• Created company policies and process• Process manual orders and draft orders• Answer and resolves escalated issues• Hired and trained new teaUpgrade to see actual infombers as per account needs• Gave regular feedback to customer service teams about the performance of their business unit and critiqued their feedback sessions with their subordinates.• Continues to formulate action plans based on behaviors identified.• Drove coloration and strategy of the customer satisfaction process and internal quality process.• Collaborated with internal departments and vendors to ensure client and customer satisfaction.Here are some additional details you need to know and my additional skills for certain applications. Just recently I took a course in Social Media Marketing and SEO and I am still working on improving my new skills.Shopify-Add Products and Collections (creating the template for product description, adding variants, and adding tags-Process Drafts/Manual Orders-Process Refunds, Discount codes, and Store credits-Minor website changes-Answer Chargeback cases-Process changes to customer's account like a change of address or email addressDropified-Add New Products to Shopify-Create boards and Add products-Edit product description-Set variants mapping-Process new orders -Update tracking informationOberlo-Add New Products to Shopify-Process OrdersOrder Desk-Process manual orders-Process split and duplicate orders for replacement orders-Process refund-Editing address and product variants and detailsAmazon and Ali Express-Process manual orders and fulfill orders to Shopify-Follow-up orders-Contact vendors for the solution if there's a problem with the order Facebook-Moderate Ads post-Hide and block negative comments-Reply to customer's comments for product promotions and answer inquiries If you have questions regarding my credentials or anything else about myself, please feel free to email me atUpgrade to see actual infoor add me via??Skype: Upgrade to see actual info.I am looking forward to hearing from you in the near future.Sincerely,Camella