9+ Customer Service & Virtual Assistant Manager

Overview

Looking for full-time work (8 hours/day)

at $8.32/hour ($1,600.00/month)

Bachelors degree

Last Active

June 28th, 2026 (yesterday)

Member Since

October 23rd, 2015

Profile Description

E-commerce & Customer Service Operations Manager | 10+ Years Experience

Thank you for visiting my profile. I’m an E-commerce & Customer Service Operations Manager with 10+ years of experience supporting eCommerce brands and startups, from frontline support to managing end-to-end operations and leading remote teams. I specialize in building structured customer support systems that improve response quality, reduce refunds, prevent chargebacks, and keep operations running smoothly.

I started my career in BPO customer service roles, where I built a strong foundation in customer communication, troubleshooting, and billing support. I later transitioned into eCommerce operations and customer service leadership, helping online businesses scale through better workflows, clear SOPs, and performance-driven team management.

What I can help you with:

Customer Support Leadership: Team management, coaching, QA, escalations, low-CSAT recovery, and day-to-day support operations
Disputes & Revenue Protection: Chargeback/dispute handling, evidence documentation, prevention strategies, and policy-based resolutions
E-commerce Operations: Order management, fulfillment coordination, out-of-stock/product issues, refunds/returns, and vendor follow-ups
Process Building: SOPs, templates/macros, tracking dashboards (Google Sheets), and workflows that keep teams aligned and efficient

Tools & platforms: Shopify, Order Desk, Dropified/Oberlo, Amazon/AliExpress workflows, Facebook moderation, and support systems (ticketing/email-based). I also have training in SEO and Social Media Marketing to support growth-focused initiatives when needed.

If you’re looking for someone who can take ownership, bring structure to fast-paced operations, and lead a team with clear standards and measurable results, I’d be happy to connect.

Best regards,
Camella