Efficient and dedicated Customer Service and Retention Specialist with nearly 6 years of experience across inbound/outbound customer support, sales, technical assistance, and account retention. Skilled in handling 200+ calls and 80+ support tickets daily while resolving customer issues with speed, empathy, and accuracy. Proven ability to de-escalate concerns, prevent cancellations, and offer value-driven solutions that align with customer needs and business goals. Experienced in upselling, managing churn, and maintaining high customer satisfaction. Committed to representing the company’s mission in every customer interaction and ensuring a positive brand experience.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
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