Customer Support and Administrative Assistant with QA & ESL Background

I performed quality control checks on gaming controllers and devices at Corsair Memory, inspecting samples from mass production to ensure they met company standards before leaving the factory. I also created detailed reports and emails, identified product issues, and proposed solutions. I regularly submitted proposals to the US-based management team to help improve product quality and processes.

I worked with T-Mobile as part of the tech support team. I helped customers with billing concerns, mobile phone troubleshooting, and network issues. I learned how to explain technical things in a simple way and make sure customers felt heard and understood. I used multiple systems at once and got better at solving problems fast.

I helped Amazon customers through calls, chats, and emails. Most of my tasks involved handling questions about orders, returns, refunds, and tracking packages. I learned to stay calm and helpful even with tough customers and made sure I gave clear and quick answers. I also got used to using different tools to track and solve issues.

I taught English to students aged 5 through high school, delivering tailored lessons in phonics, reading, vocabulary, grammar, and conversation. I prepared students for the GEPT and TOEIC exams, focusing on listening, speaking, reading, and writing skills. I regularly checked homework and provided individual feedback to support their learning progress. Additionally, I choreographed and wrote the graduation drama, leading class performances and school events. My lessons incorporated engaging methods like Total Physical Response (TPR) and songs to create a fun and effective learning environment.