Recruitment Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 7th, 2026 (yesterday)

Member Since

September 7th, 2022

Profile Description

January 4, 2022 – current
TEAM LEADER/ SUPERVISOR• INTELLIBRIDGE/ EXIGENT SOLUTIONS
HEALTH IQ
• Responsible for overseeing the performance of a team of call or contact centre operators
•Provide leadership, coaching and support to team, and develop plans to achieve the contact centre targets
• Responsible for managing rosters, training staff, allocating duties, and handling problems or queries that require a higher level of authority
• Review employee performance, and report progress to the call or contact centre manager
• Monitor the performance of employees during calls, and check that targets are being met
February 15, 2020- March 15, 2021
COMMUNICATIONS TRAINER II• CONCENTRIX NAGA
• Responsible for overall development and delivery of various capability development programs in the Operations workforce, primarily focusing on verbal and written communication skills
• Track and compile collected data for New Hires
• Conceptualize training materials based on data and research
• Communicate training needs and online resources
• Create training strategies, initiatives, and materials
• Assessments and review materials
• Maintain a database of all training materials, track and compile collected data
• Instruct employee training and onboarding
• Conduct training through new materials and online
• Review trainees’ performance and learning
Mach 7, 2018–February 14, 2020
HR RECRUITMENT SPECIALIST • CONCENTRIX NAGA
• Full cycle Recruiter with excellent communication skills capable working in team and independently
• Engage full-cycle, volume for CSR Levels on US Healthcare Account (AETNA) and Retails Account, and Support and Leadership from sourcing up to onboarding tasks, create and extend offers
• Facilitates job fairs and New Hire Orientation
• Qualify candidates through phone and face to face interviews
• Arrange pre-employment requirements, BI, and tools for work
• Update Clients, send emails and arrange onboarding
• Attending meetings with Clients about new and existing requirements
• Create presentations about weekly status of Recruitment Operations
• Test administrator on Client’s demand
• Served as the initial point of contact to support candidate selection and screening
activities, qualify candidates through phone and face to face interviews, verifying their qualifications
• Makes recommendation on additional candidate pools and recruiting techniques after
evaluating market conditions
• Spearheading sourcing and Marketing efforts
AUGUST 2016—JUNE 2017
CUSTOMER SERVICE REPRESENTATIVE/ SUPPORT /G1•
CUSTOMER TECHINCAL ASSISTANCE CENTRE/G5• CONCENTRIX NAGA
• Provides information about products and services, takes order, respond to customer complaints and process returns
• Part of the support team/ G1/ take supervisory calls, floorwalker, and support newbies
• Strong listening and speaking skills to clearly and accurately respond to customer
inquiries and concerns in order to solve the call as efficiently and effectively as
possible
• CTAC role includes upselling, providing assistance, installation concerns, as well as fixing any issues related to the appliances/ equipment that may come up on a daily basis
JANUARY – APRIL 2016
OIC OPERATIONS MANAGER • HACIENDAS DE NAGA
• Project Term employment for 3 months
• Provide inspired leadership for the organization, important policy, planning and strategic decisions
• Develop, implement and review operational policies and procedures
• Support worker communication with the management team
• Identify and address problems and opportunities for the company
SEPTEMBER 2010 – SEPTEMBER 2015
CLIENT RESOLUTION SPECIALIST • CONCENTRIX GLORIETTA 5 MAKATI
CITIBANK
• Escalation concerns, supervisory calls
• Monitor accounts daily
• Identify outstanding account receivables
• Investigate historical data for debts and bills
• Take actions in order to encourage timely payments and refunds
• Resolve billing issues and credit issues
• Contact clients and discuss their overdue payments
• Update account status records
• Prepare and present reports on collection activities and progress
JUNE 2008–DECEMBER 2011
ACADEMIC TUTOR/ REVIEWER • De La Salle Santiago Zobel, Muntinlupa
• Provides tutelage to one or more students on certain subjects and skills
• Vital and multifaceted role in supporting students’ academic learning
MAY 2007–DECEMBER 2007
CUSTOMER SERVICE REPRESENTATIVE
US AIRWAYS • RESERVATION SPECIALIST • ADVANCED CONTACT
SOLUTIONS, MAKATI
• To assist customers with planning and booking reservations, US domestic flights
• Baggage concerns
SKILLS
• Excellent written and verbal communication skills
• Confident, articulate, and professional speaking abilities
•
Empathic listener and persuasive speaker
• Leadership
References
Mai Arbol Gamil IELTS Instructor Southeast Asian Institute ---------- Heherson Paris España
Senior Operation Manager Concentrix Glorietta ---------- Cherine Anne Zalsos
TQA - Customer Experience Training Assistant Manager Concentrix Naga ---------- Anna Regina Garnica
Senior Operation Manager Concentrix Naga (054) ----------