Jessa

Customer Experience & Quality Assurance VA for E-Commerce Brands

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Overview

Looking for full-time work (8 hours/day)

at $8.32/hour ($1,600.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

September 7th, 2022

Profile Description

What I Bring to Your E-Commerce Business:

Customer Support Excellence
* Prompt and professional handling of customer inquiries
* Order management, tracking, cancellations, refunds, and exchanges
* Escalation management and issue resolution
* Multi-channel support via email, chat, and voice

Quality Assurance & Performance Improvement
* Review and assess customer interactions to ensure service consistency
* Identify trends, recurring customer concerns, and operational gaps
* Develop actionable recommendations to improve customer experience
* Monitor adherence to company policies and service standards

Operational Support
* Accurate data entry and order processing
* Documentation and process updates
* Reporting on customer feedback, service quality, and performance trends
* Support workflow optimization and efficiency improvements

The Result:
By combining customer support, quality monitoring, and operational excellence, I help e-commerce brands create smoother customer experiences, improve team performance, and free up business owners to focus on growth.

Top Skills

Customer Support » Email Support

Office and Administration » Data Entry

Experience: Less than 6 months

Customer Support » Phone Support » English Speaking

Other Skills

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Balasan, Iloilo

Tests Taken: DISC
Dominance: 39%
Influence: 15%
Steadiness: 22%
Compliance: 24%