Customer Service and Fulfillment Specialist VA | E-commerce Support

I have strong email support experience from my roles as a Virtual Assistant and Customer Service Associate, where I managed customer inquiries across platforms such as Amazon, Shopify, Etsy, and Faire. I handled order updates, delivery concerns, product inquiries, cancellations, and issue resolution through email while ensuring clear, accurate, and professional communication. I also coordinated with fulfillment teams and submitted webforms to support order processing and delivery. This experience strengthened my attention to detail, written communication skills, and ability to provide timely, customer-focused solutions while maintaining a high level of service.

I have hands-on phone support experience from my role as a Customer Service Associate at Amazon Operations Services Philippines, where I handled high-volume inbound calls while assisting customers with account updates, issue resolution, and navigation support. I communicated clearly and professionally to resolve concerns efficiently, processed concessions when needed, and ensured customer satisfaction even in complex situations. I was later promoted to Resolution Specialist, handling more sensitive and escalated cases. This experience strengthened my ability to remain calm, empathetic, and solution-focused while delivering excellent support over the phone.

I have experience in order fulfillment where I coordinate directly with our shipment centers, including China Division and Best Fulfill. My responsibilities include submitting fulfillment requests, coordinating shipment processing, monitoring order status, and ensuring accurate and timely dispatch of orders. I also communicate any delivery issues, updates, or special requests between customers, internal teams, and the fulfillment center. This role has strengthened my ability to manage logistics communication, maintain order accuracy, and ensure a smooth fulfillment process from order placement to shipment.