Janine
Customer support - Workforce Planning - Quality Assurance - Compliance
Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
College Undergraduate
Last Active
July 4th, 2026 (4 days ago)
Member Since
September 5th, 2022
Profile Description
Operations Team Lead
Results-driven Operations Team Lead with experience supporting US-based Telecommunications accounts. I lead teams to deliver on KPIs like CSAT, AHT, QA, and first call resolution while ensuring compliance with US telecom standards. Skilled in workforce planning, coaching, process improvement, and handling escalations for postpaid, prepaid, internet, and wireless services. Known for building high-performing teams, driving accountability, and creating a great customer experience. Excited to bring strong leadership and a customer-first mindset to scale operations and support.
Top Skills
Other Skills
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Santa Rosa, Laguna
- Tests Taken
- DISC
- Dominance: 40
- Influence: 11
- Steadiness: 30
- Compliance: 19
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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