Project & Operations Coordinator|CEO Support | Loan Processi

Experienced in supporting mortgage loan processing by collecting, organizing, and verifying borrower documents such as pay stubs, W-2s, credit reports, and insurance. Coordinated with lenders, underwriters, realtors, and title companies to ensure smooth and timely loan closings.

Identified inefficiencies in workflows and implemented process improvements to enhance productivity and reduce operational costs. Collaborated with cross-functional teams to streamline tasks, optimize resource allocation, and ensure timely project completion.

Managed daily office operations by overseeing scheduling, logistics, document processing, and team coordination. Streamlined workflows, ensured timely task completion, and facilitated communication between departments to maintain smooth and efficient operations.

Handled end-to-end logistics coordination, including tracking shipments, managing freight schedules, processing toll and mileage reimbursements, and ensuring timely communication between operations and accounting teams to support smooth e-commerce fulfillment.

Provided comprehensive administrative support including email and calendar management, applicant hiring coordination, invoice preparation, document handling, and task prioritization. Ensured smooth day-to-day operations by organizing workflows, setting reminders, and communicating with internal departments and external partners.

Managed invoicing processes by preparing and issuing accurate invoices, tracking payments, and ensuring timely follow-ups. Coordinated with the accounting department to resolve discrepancies and maintain accurate financial records.

Managed and nurtured customer relationships by providing timely support, resolving issues, and ensuring customer satisfaction. Utilized CRM tools to track interactions, follow up on inquiries, and maintain detailed records to enhance customer retention and loyalty.

Coordinated government-funded construction and development projects by tracking timelines, budgets, and proposal documentation. Collaborated with local stakeholders, attended planning workshops, and ensured compliance with project standards and reporting requirements.

Managed customer support operations by handling client inquiries, resolving issues, and ensuring timely follow-up. Collaborated with internal teams to provide solutions, maintain service quality, and improve customer satisfaction.

Assisted in managing property-related tasks by conducting research on property details, handling documentation, and supporting real estate transactions. Coordinated with agents, title companies, and insurance providers to ensure smooth property management and compliance.