Customer Service PRO |Ecomm & Sales|Shopify, Gorgias, CRMs

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Senior High School Diploma

Last Active

April 22nd, 2024 (5 days ago)

Member Since

September 5th, 2022

Profile Description

Professional and dedicated. Willing to walk the extra mile to achieve excellence. Great communication skills with a positive attitude in nature; has a good sense of humor; enthusiastic and a motivator. 

* * * 5+ Years of Working in Customer Service * * *

I worked in different companies such as e-commerce, telecommunication, solar business, and manufacturing company. I know the heart of managing projects and providing customer satisfaction.

Tasks I previously managed.

-Customer Service and Technical Support (Phone, Email, and Chat)
- Order processing/Invoice creation
- Processing refunds, returns, and replacement
- Order tracking / Order lifecycle
- Customer account documentation
- Social media engagement
- Appointment setting
- Cold calling
- Sales

Tool and software I used.

- Shopify
- Gorgias
- Zendesk
- Loop Returns
- Shiphero
- VUpgrade to see actual info
- Avaya
- Cisco Finesse

Communication and Management Tool

- Slack
- Zoom
- Microsoft Teams
- Google Meet
- Microsoft word and excel
- Gsuite