Customer Support

Overview

Looking for part-time work (4 hours/day)

at $5.65/hour ($545.46/month)

Bachelor's degree

Last Active

July 5th, 2026 (5 days ago)

Member Since

September 4th, 2022

Profile Description

I am a highly skilled and adaptable Customer Support Specialist and Virtual Assistant with over 7 years of professional experience.

I specialize in managing high-volume chat, email, and phone support for international clients, ensuring top-tier service delivery across the Healthcare, Cryptocurrency, and Hospitality/Travel industries. My expertise lies in resolving complex ticket queues, managing account transactions, technical troubleshooting, and tracking system workflows.

Beyond support, I have hands-on experience in content ghostwriting and digital community management.If you are looking for a reliable, tech-savvy professional who can jump straight into your tools and manage your operations with minimal supervision, I am ready to help scale your business!

Core Competencies:

Omnichannel Support: Inbound/Outbound Calls, Live Chat, and Email management

Specialized Support: Healthcare case management, billing, logistics, and KYC/crypto verification

Workflow & Lead Management: Ticket logging, CRM tracking, lead generation, and workflow automation

Content & Community Management: Telegram channel moderation and creative ghostwriting


Customer Support Platforms (10/10): Intercom, Freshdesk, HubSpot, Slack

CRM & Workflow Management:
Microsoft Dynamics (8/10),
Zoho CRM (7/10)
Kartra (7/10)
Jira (7/10)
Trello (5/10)

Productivity & Content Tools (8/10): Google Workspace, Microsoft Office, Canva

Industry Skills: Crypto Exchange Operations, KYC Verification, Healthcare Logistics, Insurance Case Management, Travel Booking Systems