E-commerce Customer Support VA | Shopify & Gorgias | Social Media Manager

I’ve supported Shopify stores by updating product listings, improving the customer shopping experience, and handling basic site adjustments to keep everything running smoothly. I’m comfortable managing apps, organising product data, and making small custom changes based on a client’s needs. My focus is always on creating a clear, easy-to-navigate store that helps customers find what they need without hassle.

I’ve been using Canva to create clean, on-brand designs for social media, marketing materials, and client content. I’m comfortable working with templates, building layouts from scratch, and adjusting colours, fonts, and elements to match each brand’s style. I enjoy turning ideas into visuals that look polished and easy to understand, whether it’s for posts, presentations, or promotional graphics.

I’ve been using Gorgias to manage customer enquiries across email, social media, and live chat. My work includes replying to customers, organising tickets, adding tags, and keeping conversations clear and up to date. I’m also comfortable using macros, checking order details, and making sure each customer receives a friendly, accurate, and timely response.

I’ve been learning Facebook Ads by setting up basic campaigns, choosing simple audiences, and testing different creatives to see what performs best. I’m familiar with the Ads Manager dashboard, checking results, and making small adjustments to improve reach or engagement. I’m still building my experience, but I’m confident with the fundamentals and improving quickly through hands-on practice.

I’ve been using Meta Business Suite to schedule posts, manage inbox messages, and monitor basic performance across Facebook and Instagram. I’m comfortable organising content, replying to comments and enquiries, and keeping everything consistent with the brand’s tone. I also check insights to understand which posts perform well and adjust the content plan when needed.

I’ve been using Asana to organise tasks, track deadlines, and keep projects moving smoothly. I’m comfortable creating tasks, assigning responsibilities, updating progress, and keeping everything clear for the team. It’s helped me manage daily workloads and stay on top of priorities in an organised, stress-free way.

I’ve been learning GoHighLevel by creating basic funnels, setting up simple automations, and managing contacts inside the platform. I’m still early in my GHL journey, but I’m comfortable with the essentials and getting better through regular hands-on work.

My experience with Klaviyo mainly involves creating email campaigns from planning the content and layout to scheduling and sending. I’m comfortable working with templates, adding branding elements, and making sure each email feels consistent with the brand’s voice.