STR Operations Specialist

Overview

Looking for full-time work (8 hours/day)

at $9.93/hour ($1,920.00/month)

Associate Degree

Last Active

July 4th, 2026 (5 days ago)

Member Since

August 31st, 2022

Profile Description

Hi, I’m Gels—a Guest Relations Manager with extensive experience in hospitality, property management, customer support, and technical services.I began my career in retail and e-commerce, supporting a flower shop and a health and wellness company, where I handled orders, billing, and customer inquiries. 
I later joined Apple Support as an Advisor, resolving billing concerns and troubleshooting software and hardware issues, further strengthening my technical and problem-solving skills.
I transitioned into hospitality as a Reservations and Guest Services Specialist, managing reservations and guest communications for over 800 short-term rental properties under a U.S.-based property management company through an agency. I ensured smooth operations and seamless guest experiences in a high-volume environment.
I now work directly with a U.S. client as a Guest Relations Manager, overseeing more than 40 properties and handling day-to-day operations independently with minimal supervision while maintaining high service standards.
Previously, I served as an Airbnb Escalation Support Ambassador, mediating complex cases and delivering fair, policy-aligned resolutions.
I’m driven to leverage technical skills and hospitality expertise to create seamless, memorable experiences for every guest.