Customer Service Representative |Shopify Expert

Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($547.20/month)

Bachelors degree

Last Active

June 3rd, 2026 (7 days ago)

Member Since

August 30th, 2022

Profile Description

A highly motivated and results-oriented Customer Service Professional with over five years of experience providing voice, chat, and email support across e-commerce, retail, and telecommunications industries. Demonstrates strong expertise in managing high-volume customer interactions, resolving concerns efficiently, and delivering exceptional customer experiences.

Possesses hands-on experience in Shopify customer support with Carbon38, as well as previous roles with AT&T Mobility Sales & Services and Under Armour. Proven track record of consistently maintaining customer satisfaction ratings above 90% and contributing to sales growth of up to 25%.

Proficient in utilizing CRM and customer support platforms, including Salesforce, Zendesk, and Gorgias, to manage customer records and support tickets effectively. Skilled in processing refunds, exchanges, warranty claims, and handling product and account-related inquiries with accuracy and professionalism.

Additionally brings experience in insurance underwriting and administrative support, demonstrating strong attention to detail, data management capabilities, and organizational skills. Recognized as a clear communicator, adaptable tea ---------- mber, and dedicated professional committed to service excellence and continuous improvement.