Customer Service Representative | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

May 3rd, 2024 (2 days ago)

Member Since

August 29th, 2022

Profile Description

Hardworking, independent, and efficient. With more than 10 years of expertise in the BPO sector in customer service, leading teams and a strong aptitude for task management. I'm thrilled to work in your amazing firm, where I can contribute my knowledge and abilities.
WORK EXPERIENCE:
1. Customer service voice/chat:- Provide assistance for inquiries, account bill issues and cancellation of accounts.- Going and extra mile to help by doing outbound calls to get customer's affirmation.
2. Supervisory Tasks:-Monitoring employee performance to ensure good productivity. -Relaying information and guiding the team
3. Managerial Tasks:-Planning, motivating and delegating tasks to all teaUpgrade to see actual infombers. -Organizing and make the best use of the resources to achieve goals.-Administering tasks such as scheduling and calendar management, responding to client emails and preparing report for team scores.
Below are the applications I'm familiar with using:-MS Office Excel, Power Point, Word and Outlook-Google Workspace-Canva-Telegram-Slack