Experienced Contact Center Agent and Order Entry and Management Specialist with 7+ years of expertise across APAC markets. Served as the primary point of contact for New Zealand and Australian customer inquiries, handling returns, claims, and warranty processes with a focus on customer satisfaction. Skilled in order entry, order processing, billing, invoicing, and pricing validation, with proven ability to cultivate process improvements within multinational shared services. Proficient in SAP ERP, Salesforce CRM, and Microsoft Office Suite, consistently driving efficiency and delivering high-quality service in fast-paced environments.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Enter orders into the business system accurately and efficiently.
Experience: 2 - 5 years
Raise a case, take action and close.
Experience: 5 - 10 years
Experience: 2 - 5 years
Answer inbound calls, provide customer support.
Experience: 2 - 5 years
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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