Ecommerce Specialist | Shopify VA

At Inspiro Relia, a leading global provider of customer engagement solutions, I served as a Customer Service Representative, where I efficiently managed inbound inquiries and provided tailored assistance to enhance customer satisfaction. I actively supported a diverse clientele by resolving issues, processing orders, and offering product information, which resulted in an improvement in first-contact resolution rates. By implementing effective communication strategies, I fostered strong relationships with customers and ensured their needs were met promptly, contributing to a significant increase in positive customer feedback ratings. I also effectively marketed company's products and services, generating leads, and achieved sales goals using prepared scripts. Consistently met and exceeded performance metrics, leading to recognition as a top-performing agent and a permanent role offer. My commitment to excellence was acknowledged through the Employee of the Month award twice during my tenure for outstanding service contributions.

As an CSR(Escalation Specialist) at Infocom Technologies Inc., a leading provider of innovative IT solutions, I adeptly managed high-level customer escalations, ensuring prompt resolution of critical billing or technical issues to maintain client satisfaction. My primary responsibilities included investigating complex service failures, handle high-volume ticket escalations, delivering timely feedback and ensuring swift resolution to maintain service excellence. Skilled in performing ad hoc task reporting on disputes and billing issues, directly supporting data-driven decision-making and continuous process improvement. Additionally, I also provided valuable insights through in-depth analysis of escalation trends to guide training initiatives, which equipped team members with improved skills to handle challenging customer interactions. This role refined my problem-solving capabilities and reinforced my commitment to delivering exceptional customer support in a fast-paced environment as I was expecting to consistently meet and exceed of our performance metrics.

During my tenure of less than six months as a Shopify Store Specialist, I focused on streamlining daily operations for a personalized bed sheets design. My core responsibilities centered on managing inventory, processing customer orders, and refining product listings to ensure a professional and high-quality online shopping experience. I regularly performed routine website updates to improve user navigation and overall site accessibility. Additionally, I took the initiative to create helpful instructional content for the customer support team, which effectively enhanced communication and reduced response times. Lastly, my role was pivotal in maintaining a steady operational flow and fostering customer satisfaction through proactive administrative support and diligent store management. By handling these essential daily tasks efficiently, I ensured the storefront remained organized and customer-ready throughout this impactful period.

At Accenture Inc., a global leader in consulting and technology services, I served as a Trust and Safety New Associate, where I managed the reviews and moderation of user-generated content to ensure compliance with company policies and community standards. I conducted thorough assessments of flagged materials, employing analytical skills to identify patterns and potential risks, effectively reducing content violations. Highly adaptable to changing policies, proficient in using specific moderation tools, and committed to process improvement and continuous training. My proactive approach and dedication to user safety contributed significantly to fostering a secure online environment within our rapidly evolving digital platform. Additionally, I also participated in several ad-hoc tasks that involved implementing new safety protocols following our company guidelines, resulting in being one of the top performer in the last quarter of year 2025.

As a Collection Representative at Telework PH Outsourcing Solutions, a leader in remote customer service, I effectively managed a portfolio of delinquent accounts, employing persuasive communication strategies to negotiate payment plans. I consistently achieved and exceeded monthly collection targets by an average of 20%, utilizing a tailored approach to minimize disputes and ensure timely resolution. My responsibilities included conducting thorough account reviews, updating records in the CRM system, and providing detailed reports to management on collection activities and performance metrics. Also, supports strong client relations by managing email inquiries via Freshdesk and leveraging Salesforce CRM. Additionally, I participated in team training sessions, sharing best practices for successful negotiations and conflict resolution, which fostered a collaborative work environment and enhanced overall team productivity. On a monthly basis, my performance was recognized due to consistently hit monthly performance targets