Overview
Looking for full-time work (8 hours/day)
at $6.61/hour ($1,272.74/month)
Bachelors degree
Last Active
June 25th, 2026 (yesterday)
Member Since
August 20th, 2022
Profile Description
I’m a seasoned Senior Team Leader with over 18 years of experience in customer support, operations management, and people development. I’ve led cross-functional teams for top global brands like Nike, AT&T, and Lloyds UK Banking, consistently delivering high-impact results in KPI management, quality assurance, and client relationship building.
I specialize in:
Coaching and mentoring teams to unlock their full potential
Driving performance metrics, SLA compliance, and customer satisfaction
Creating a positive, high-engagement work culture
Building long-term client partnerships with transparency and trust
Recognized as a Best Performing Team Leader, Engagement Champion, and recipient of the Leadership Excellence Award, I bring both strategic thinking and a people-first approach to every challenge.
If you’re looking for someone who leads with heart, focus, and results, I’m ready to bring that energy to your team.
Let’s work together!
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Delivered world-class service for top global brands like Nike and AT&T, resolving escalations with empathy and consistently exceeding CSAT goals.
Coaching » Training and Development
Experience: 5 - 10 years
Championed agent development through personalized coaching, performance feedback, and career pathing, resulting in improved engagement and retention.
Office and Administration » Team Leadership
Experience: 5 - 10 years
18+ years of experience leading cross-functional teams with a focus on engagement, productivity, and growth. Successfully led and inspired diverse teams of up to 25+ members, fostering a culture of accountability, performance, and continuous growth.
Other Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 2 - 5 years
Directed day-to-day operations, aligned KPIs with business goals, and ensured seamless campaign execution with a strong focus on quality and efficiency.
Project Management » Process Improvement
Experience: 1 - 2 years
Led initiatives to streamline workflows, reduce handling time, and improve accuracy, contributing directly to operational efficiency and cost savings.
Office and Administration » Quality Assurance
Experience: 10+ years
While we don’t always hit a perfect 100%, I lead with a mindset of continuous improvement. I actively collaborate with QA teams, analyze trends, and turn feedback into learning opportunities. My focus is on maintaining high compliance standards, coaching for quality, and fostering a culture where accuracy and service excellence are part of the team’s DNA.
Office and Administration » Client Relationship Management
Experience: 2 - 5 years
Built long-term partnerships with clients by providing strategic insights, clear reporting, and proactive communication aligned with business goals.
Basic Information
- Age
- 42
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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