Scheduler
-Coordinates the day-to-day schedule of installers, considering various factors such as distance of onejob to the other, logistics, installers availability, customer’s preference among others.-Attends to appointment-related concerns of installers and clients/customers.
Operations Assistant Manager
-Handled Ready Credit Operations, Functions namely: Monitoring of Post-Dated Checks Submission and its Discrepancies, Monitoring of Disclosure statement Submission and Management of Vendor (Courier, Service Providers for PDC, etc.)
-Processed financial adjustments including but not limited to payments, reversals, closures, etc. as well as Data Entry, Batch Upload processing and GL Mapping.
Certified CSR for Non-Customer Focused Sales and Customer Focused Sales
-Communicated with American Express customers over the phone.
-First point of contact for customers who have problems or questions about a product or service.
-Handled basic questions about the customer's balance, update the customer's information, or sign the customer up for new services
Debt Relief Officer
-Took the lead role in collecting debt to card holders that has delinquent account to settle their outstanding balance in the bank.
-Attended Cardholders inquiries.
-Utilized relationships to ensure that both parties meet the center of conversation.
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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