Lead Generation/Chat Support(CSR)/Bookkeeper/Data Entry

I have almost two years of experience in chat support, where I assisted customers with various concerns such as orders, deliveries, account issues, and general inquiries. Since most interactions were through chat, I learned how to communicate clearly, stay patient, and understand what customers needed even when they were frustrated. My goal was always to resolve their concerns as quickly as possible while making sure they felt heard and supported. That experience really helped me improve my communication, multitasking, and problem-solving skills.

I have almost two years of experience in chat support, where I assisted customers with various concerns such as orders, deliveries, account issues, and general inquiries. Since most interactions were through chat, I learned how to communicate clearly, stay patient, and understand what customers needed even when they were frustrated. My goal was always to resolve their concerns as quickly as possible while making sure they felt heard and supported. That experience really helped me improve my communication, multitasking, and problem-solving skills.

I recently earned my TESDA National Certificate III in Bookkeeping in September 2025. Through the training and assessment process, I learned the fundamentals of bookkeeping, including recording financial transactions, preparing financial documents, maintaining accurate records, and applying basic accounting principles. While I am still building my professional experience in bookkeeping, I have a strong foundation in accounting from my BS Management Accounting degree and am eager to apply and further develop my bookkeeping skills in a real work environment.

In my previous customer service role, we used Salesforce as our CRM system. I used it to review customer accounts, document interactions, update case notes, and track ongoing concerns. Since we handled multiple chats daily, Salesforce helped me stay organized and make sure every customer concern was properly recorded and followed up. Using it regularly made me comfortable working with CRM platforms and managing customer information efficiently.

In my previous role as a Lead Generation Specialist, my main responsibility was finding potential clients and gathering accurate information that could help the sales team reach the right people. I used different platforms such as LinkedIn, Google Maps, company websites, and our CRM to research prospects and verify their contact details. What I enjoyed most about the role was the research aspect because it required patience, attention to detail, and problem-solving. It also taught me how important accurate data is in helping a business connect with potential customers.

I gained hands-on experience in data entry by updating and maintaining member records, checking and verifying information for accuracy, and assisting with the company's online Statement of Account (SOA) system. I regularly entered, reviewed, and organized data while ensuring that records were complete and up to date. I also helped identify and correct errors in member information and verified whether new members already had online SOA accounts. Through these tasks, I developed strong attention to detail, accuracy, and the ability to handle large amounts of information efficiently while meeting deadlines.