Technical Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $8.28/hour ($1,600.00/month)

Associates degree

Last Active

July 7th, 2026 (2 days ago)

Member Since

August 13th, 2022

Profile Description

• Cegid Y2 Certified Technical Lead with 10+ years of experience in application support, retail systems, and technical operations.
• Strong leadership skills in workload management, ticket distribution, escalation handling, and mentoring AMS consultants.
• Expertise in root cause analysis, problem management, and Level 2/3 production support for large retail brands (DIOR APAC, ASICS, Love Bonito, PVH Japan – Tommy Hilfiger).
• Experienced in application functionality testing, validating enhancements, configuration updates, and new feature deployments before release.
• Strong QA mindset, skilled in reproducing issues, documenting findings clearly, and verifying expected system behavior.
• Skilled in diagnosing and resolving complex applications, POS, and retail store system issues, including system monitoring and corrective action planning.
• Proficient in SQL queries for troubleshooting, data validation, and incident analysis.
• Experienced in providing multi-channel end-user support (phone, onsite, online) and collaborating with cross-functional teams.
• Strong background in POS systems (hardware/software), file servers, and peripheral troubleshooting (printers, bump bars, cash drawers).
• Solid customer service foundation with experience in issue resolution, billing concerns, account updates, and subscription processing.
• Experienced in training new hires, maintaining documentation, and ensuring compliance with organizational standards.
• Experienced in coordinating with cross-regional teams across APAC and Japan, ensuring seamless communication and alignment during escalations and deployments.
• Able to analyze system logs, monitor retail environments, and proactively identify potential issues before they impact store operations.