With three years of experience in the BPO industry, including one year as a Senior Quality Evaluator, I have developed strong expertise in quality monitoring, performance evaluation, and process improvement. In my current role, I assess customer interactions, provide detailed feedback, and collaborate with stakeholders to enhance service quality and compliance. My ability to identify trends, implement coaching strategies, and drive process optimizations has contributed to improved customer satisfaction and operational efficiency. I am committed to maintaining high-quality standards and fostering continuous improvement in service delivery.
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 6 months - 1 year
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.