Logistics Coordinator | Customer Support Specialist | Operations & Virtual Assis

Experienced in leading and supporting teams in a fast-paced operations environment. Responsible for coaching and mentoring team members, monitoring performance metrics, handling escalations, conducting performance reviews, ensuring adherence to company policies, and driving team performance while fostering a collaborative and positive work environment.

Experienced in coordinating domestic freight shipments, including FTL and LTL operations. Skilled in shipment tracking, carrier coordination, dispatch support, scheduling pickups and deliveries, managing shipment exceptions, resolving transit issues, and communicating with customers and logistics partners to ensure efficient freight movement.

Experienced in coordinating FTL and LTL shipments, scheduling pickups and deliveries, tracking shipments, communicating with customers, carriers, and terminals, resolving shipment exceptions, handling billing inquiries, and ensuring timely shipment movement. Skilled in managing logistics operations while maintaining accurate documentation and providing excellent customer service.

Experienced in dispatch support and shipment coordination, including scheduling pickups and deliveries, communicating with carriers and drivers, monitoring shipment progress, providing ETA updates, resolving dispatch-related issues, and coordinating with customers and operations teams to ensure timely and efficient freight movement.

Experienced in end-to-end logistics operations, including FTL and LTL shipment coordination, dispatch support, carrier communication, shipment tracking, scheduling pickups and deliveries, resolving shipment exceptions, handling billing inquiries, and ensuring efficient freight movement while maintaining excellent customer service.

Demonstrated leadership experience in managing daily operations, guiding and supporting team members, handling escalations, driving performance, implementing process improvements, and fostering accountability to achieve operational and customer service goals.

Supported members by coordinating laboratory appointments, answering healthcare-related questions, resolving concerns, and providing timely updates to ensure a positive member experience.

Assisted members with lab scheduling and rescheduling, diagnostic testing coordination, billing and membership inquiries, documentation, and communication with internal healthcare operations while maintaining a high level of customer service and confidentiality.