Alica

Customer Support - Training and Quality - Virtual Assistant

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.20/hour ($1,000.00/month)

Associates degree

Last Active

June 26th, 2026 (yesterday)

Member Since

August 4th, 2022

Profile Description

Hi, I’m Allie — a seasoned Customer Support Virtual Assistant with a strong foundation in healthcare and insurance services. Over the years, I’ve built a track record of delivering exceptional support experiences, backed by deep knowledge in process optimization, communication training, and quality assurance.
My background includes not only frontline support but also roles in training and quality analysis, which means I bring a 360-degree understanding of the customer journey. I’m skilled at identifying gaps, improving workflows, and ensuring compliance in highly regulated industries. Whether it’s handling sensitive client interactions, streamlining communication protocols, or helping teams exceed quality benchmarks, I bring a calm, organized, and solution-focused approach to every task.
I’m now looking to bring my expertise to a forward-thinking team where I can contribute to operational excellence and customer satisfaction. If you're looking for a reliable, detail-oriented professional who understands the value of both empathy and efficiency — let’s connect.

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

Other Skills

Marketing » Content Creation » Blogging

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Proofreading

Marketing » Social Media Management » Instagram marketing

Customer Support » Email Support

Customer Support » Sales Support

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Personal Assistant

Experience: 6 months - 1 year

Basic Information

Age
34
Gender
Female
Website
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Address
Las Piñas City, Metro Manila
Tests Taken
IQ
Score:  104
DISC
Dominance: 48
Influence: 21
Steadiness: 16
Compliance: 16
English
C2(Advanced/Mastery)
Government ID
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