Dedicated and results-driven Customer Support & Operations Specialist with over 10 years of experience in customer service, administration, and process improvement. I started my career in 2014 in the BPO industry, excelling in roles such as Customer Service Representative, Technical Support, Mortgage Support, Team Leader, and Subject Matter Expert. These experiences have sharpened my problem-solving skills, multitasking abilities, and leadership qualities.
In 2021, I transitioned into freelancing, working with businesses across eCommerce, property management for both short and long term, administration, and solar rebate processing. I have successfully developed and implemented efficient workflows, improved customer experiences, and optimized business operations for my clients.
I take pride in being detail-oriented, highly organized, and proactive, always ensuring tasks are completed with excellence. With a strong work ethic and a passion for efficiency, I am confident in my ability to contribute to any team.
I am available immediately and would love the opportunity to bring my expertise to your business. Let’s connect!
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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