Overview
Looking for full-time work (8 hours/day)
at $3.31/hour ($640.00/month)
Bachelors degree
Last Active
July 10th, 2026 (5 days ago)
Member Since
July 29th, 2022
Profile Description
Professional Experience & Achievements
* Ten Years of Career Growth: Developed a decade of expertise in customer-centric roles, advancing to Senior Customer Service Representative and Onboarding Specialist.
* Multichannel Support Mastery: Expertly managed high-volume inquiries across inbound and outbound calls, live chat, and professional
* Technical Onboarding & Training: Led onboarding presentations and comprehensive technical training for both backend and frontend systems via Zoom and Google Meet.
* Operational Management: Maintained backend databases, updated product quantities and pricing, and managed client groups to ensure smooth daily operations.
* Project & Team Coordination: Utilized Jira, Trello, and Slack to manage backlogs, assign client tickets, and coordinate internal team communications.
* Leadership & Mentorship: Provided guidance to colleagues on complex system inquiries and took over technical dev-related tasks when accessible through the backend.
* E-commerce & CRM Proficiency: Managed order modifications, processed refunds, and updated shipment databases using Shopify, Gorgias, and ShipStation.
Technical Skills & Tools
* CRM & Ticketing: Salesforce, Zendesk, Intercom, Freshdesk, Gorgias, Zoho, and LiveAgent.
* Project Management: Jira, Trello, ClickUp, and Teamwork.
* E-commerce Tools: Shopify, ShipStation, and StickyIO.
* Communication & Support: Slack,
* Technical Proficiency: Backend system maintenance, custom training, and product testing/reporting.
Top Skills
Customer Support
Experience: 10+ years
Experienced in customer support, client communication, issue resolution, complaint handling, CRM systems, order processing, and delivering excellent customer service in a fast-paced environment.
Customer Support » SaaS
Experience: 5 - 10 years
Experience with Software-as-a-Service (SaaS) platforms, including customer onboarding, CRM management, product demonstrations, client support, account management, and subscription-based solution delivery.
E-Commerce » Logistics Management » Supply Chain Management
Experience: 1 - 2 years
Worked closely with supply chain and logistics stakeholders to identify operational challenges, recommend IoT visibility solutions, and support initiatives focused on improving shipment tracking, inventory management, and supply chain efficiency.
Other Skills
Customer Support » Chat Support
Experience: 10+ years
Experienced in live chat support, customer service, issue resolution, CRM systems, ticket management, multitasking, written communication, and delivering exceptional customer experiences in fast-paced environments.
Marketing » Social Media Management » Facebook marketing
Experience: 5 - 10 years
Experience in Facebook marketing, including content creation, social media management, audience engagement, Facebook Ads, campaign optimization, performance analytics, and lead generation.
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Bacolod, Negros Occidental
- Tests Taken
- IQ
- Score: 101
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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