Results driven and detail oriented Senior Quality Analyst with extensive experience in quality assurance, sales management, customer support evaluation, and market research. With a strong background in performance auditing and data driven analysis, demonstrates expertise in evaluating call handling, improving service standards, and implementing effective quality assurance frameworks. Proven ability to analyze employee performance metrics, identify improvement opportunities, and deliver comprehensive weekly and monthly client reports.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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