Laika

Freelancer / Virtual Assistant / Customer Support

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

June 27th, 2026 (28 days ago)

Member Since

July 19th, 2022

Profile Description

Hi! I’m ---------- , a dedicated Customer Experience Professional with over 3 years of experience in e-commerce and healthcare support. I specialize in turning customer frustrations into loyalty through empathetic communication, problem-solving, and efficient support systems.

What I Offer:
Handling over 700 weekly inquiries with a 100% resolution rate
Proficient in Zendesk, Shopify, Slack, Salesforce, ShipStation & Flexport
Expertise in order management, returns, refunds, subscription retention, and escalations
Skilled in customer retention strategies (saving cancellations with special offers, discounts & alternative solutions)
Strong track record in Quality Assurance and maintaining high CSAT scores
Ability to handle confidential data with discretion (experience in medical/patient-related support)

Why Clients Choose Me:
Detail-oriented and tech-savvy: I follow processes but use good judgment in edge cases
Empathetic communicator: I make customers feel heard and valued
Organized and reliable: I manage workload efficiently to meet strict timelines
Performance-driven: Experienced in meeting benchmarks

Whether it’s resolving disputes, managing product questions, saving subscriptions, or ensuring seamless post-purchase experiences, I bring professionalism and care to every customer interaction.

If you’re looking for someone who will support your customers like they’re my own, let’s connect—I’m ready to start immediately and help your business thrive!