With 7 years of experience in customer service and administrative roles, I have developed a strong expertise in several key areas. My background includes:
Customer Service Representative:
Enhanced customer retention through strategic upselling and promotions.
Managed account maintenance and addressed customer inquiries.
Conducted bill walkthroughs, provided technical support, and handled troubleshooting.
Oversaw payment processes and maintained profit and loss records.
Administrative Tasks:
Manaintained employee schedules monthly.
Compiled daily Point of Sale (POS) reports.
Resolved escalated customer complaints with effective solutions.
aged stock inventory records efficiently.
Coordinated and m
Sales and Logistics:
Monitored real-time traffic and transportation data.
Conducted inventory forecasting and managed storage and warehouse operations.
Oversaw end-to-end B2B sales and maintained multiple drop shipping site locations.
Ensured customer order fulfillment and assisted with filing claims and disputes.
Verified luxury brand authenticity.
Tools: Microsoft Office|Google Sheet | Google Calendar| Vici| Avaya|
Experience: 1 - 2 years
As an appointment setter representative, I contact potential clients through phone calls, emails, and messages to schedule meetings for the sales team. My role involves clear communication, strong organizational skills, and maintaining a positive first impression of the company. I help streamline the sales process by ensuring qualified leads are connected with the right representatives at the right time.
Experience: 6 months - 1 year
As a data entry representative, I am responsible for accurately entering, updating, and maintaining data in digital systems. I ensure information is organized, error-free, and up to date, supporting smooth operations across departments. My work requires attention to detail, consistency, and strong typing and computer skills.
Experience: 2 - 5 years
As an e-commerce customer service representative, I assist customers through text, email, and phone calls to ensure a smooth and satisfying shopping experience. My responsibilities include answering questions about products, resolving order and delivery issues, handling returns or exchanges, and providing updates. I focus on clear communication, quick solutions, and friendly support to help customers feel confident and valued at every step of their journey.
Experience: 1 - 2 years
As an administrative management professional, I oversee daily office operations and ensure effective communication, including handling high volumes of phone calls. I coordinate schedules, manage records, and support teams by providing organized, reliable administrative support. My role helps maintain efficiency and professionalism across all areas of the organization.
Experience: 1 - 2 years
As an HR management professional specializing in employee offboarding, I coordinate the smooth and respectful exit process for departing employees. This includes managing exit interviews, ensuring compliance with company policies, facilitating the return of company assets, and supporting a positive transition for both the employee and the organization.
Experience: 2 - 5 years
As a customer support technician for printers and mobile phones, I assist users by troubleshooting technical issues, guiding them through setup, and resolving hardware or software problems. I provide support via phone, email, and chat, ensuring clear instructions and fast solutions to help customers get their devices working smoothly and efficiently.
Experience: 6 months - 1 year
As a receptionist, I manage incoming phone calls, greet callers professionally, and direct them to the appropriate departments or individuals. I ensure every interaction is courteous, organized, and efficient, helping create a positive first impression and smooth communication within the organization.
Experience: 1 - 2 years
As an onboarding and training specialist, I help new employees smoothly integrate into the company by providing essential information, training sessions, and resources. My role ensures that employees are well-prepared, confident, and supported from their first day, contributing to their success and the organization’s growth.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.