Executive Virtual Assistant and Experience Call Center Agent

With 3 years of experience in the BPO industry and 4 years in e-commerce sales, I have developed strong customer service skills across various channels including phone, email, chat, and in-person interactions. I’ve handled a high volume of inquiries daily, addressing customer concerns, processing orders, troubleshooting issues, and ensuring timely follow-ups. In both roles, I focused on delivering a positive customer experience by being attentive, patient, and solution-oriented. I consistently met performance targets such as first-call resolution, response time, and customer satisfaction ratings. I’m confident in handling both local and international customers, and I take pride in turning customer concerns into opportunities to build trust and loyalty.

With 4 years of hands-on experience in the e-commerce industry in Dubai, I provided end-to-end support in online sales operations. My role as a sales associate involved assisting customers through various platforms, processing orders, handling inquiries, managing returns and refunds, and ensuring smooth transaction flows. I was responsible for updating product listings, coordinating with logistics and warehouse teams, and responding to customer concerns promptly via email, chat, and messaging apps. I regularly used platforms like Shopify and various CRM systems to track orders, monitor inventory, and manage customer accounts. My focus has always been on delivering excellent customer service, improving buyer satisfaction, and maintaining accurate sales records. I am detail-oriented, tech-savvy, and capable of multitasking in a fast-paced online environment, contributing to increased sales and repeat business.

In my previous roles, I supported teams by preparing reports, processing orders, scheduling meetings, and coordinating with different departments through email and internal systems. I am proficient in tools such as Microsoft Office (Word, Excel, Outlook), Google Workspace, and CRM platforms, allowing me to handle administrative tasks efficiently. I’m highly organized, detail-oriented, and able to multitask while meeting deadlines. Whether it’s managing calendars, tracking inventories, updating spreadsheets, or assisting with team communications, I’ve always aimed to contribute to smooth and productive office operations.

With over 7 years of combined experience in customer service and e-commerce sales, I have developed strong skills in handling and managing email communications in fast-paced environments. During my time in the BPO industry, I regularly managed customer queries through email—responding to inquiries, resolving concerns, processing service requests, and following up on unresolved issues. I ensured all messages were responded to professionally, accurately, and within service-level agreements. As a sales associate in the e-commerce industry in Dubai, part of my role involved email coordination with customers, logistics teams, and suppliers. I was responsible for order confirmations, updates, complaint resolution, and after-sales support via email. I maintained a well-organized inbox, used templates for repetitive responses, tracked follow-ups, and escalated urgent matters as needed.