Experienced Data Analyst and E-Commerce Specialist

Overview

Looking for full-time work (8 hours/day)

at $11.53/hour ($2,028.86/month)

Bachelors degree

Last Active

May 5th, 2024 (3 days ago)

Member Since

July 11th, 2022

Profile Description

Hello! I'm Upgrade to see actual info Upgrade to see actual info, a seasoned professional with a strong background in data analysis, e-commerce management, and customer service. I am based in Baliuag, Bulacan, Philippines, and have cultivated a diverse skill set through varied roles from 2017 to 2024, consistently delivering high-quality work that drives business growth and enhances customer engagement.

**Professional Experience:**
Peak Support Global Enterprise IncAs a Reports Analyst, I leveraged tools like Zendesk, Salesforce, and RingCentral to extract and analyze data, creating impactful reports with Microsoft Excel and Google Sheets that supported strategic decision-making. I engineered automation workflows with Power Automate to enhance productivity and used Power Query to ensure data integrity across multiple reporting platforms.
GO2In my role as a Social Media Associate for a U.S.-based e-commerce site, I managed customer interactions across social media channels, handled order processing and customer inquiries on Shopify, and actively engaged with customer feedback on platforms like Trustpilot.
Spirit of 1876 As a Shopify Admin Associate, I maintained product listings and inventory, implemented categorization strategies, and optimized the overall browsing experience, significantly reducing stockouts and overselling issues.
Telus International PHAs a Team Leader, I managed a customer service team, ensuring company standards were met and leading efforts in performance improvement and complex issue resolution. My leadership directly contributed to enhanced team performance and customer satisfaction.
Skills- Expert in Data Analysis and Reporting  - Proficient in CRM and Data Management Tools: Salesforce, Zendesk, RingCentral  - Advanced Excel and Google Sheets  - Shopify Platform Management  - Strong Leadership and Team Management  - Excellent Communication and Stakeholder Engagement
Why Hire Me?I am a detail-oriented problem solver who excels at analyzing complex data and translating it into actionable insights. With my expertise in e-commerce platforms and robust customer service background, I am equipped to provide high-level support and make significant contributions to your business operations.
I look forward to leveraging my analytical skills and e-commerce experience to help your organization achieve its strategic objectives.