Kimberly

Customer Support

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (17 days ago)

Member Since

July 2nd, 2022

Profile Description

Hi! I’m Kimberly Jane Vicoy — a passionate and results-driven Customer Support & Sales professional with a proven track record in helping companies deliver exceptional service and drive revenue. With over 3 years of experience, I specialize in building meaningful client connections, handling complex inquiries, and converting engagement into results.

I bring expertise in:

Multi-channel customer support via phone, chat, email, and social media

Cold calling, lead qualification, and appointment setting

Sales-focused conversations and upselling to drive revenue

Social media management and support to engage audiences and maintain brand presence

Using CRMs and tools including Salesforce, Zendesk, Inflow, Intercom, CommsLayer, Google Workspace, RingCentral, and Notion

Handling escalations, disputes, and complex customer issues with professionalism

Multi-tasking across multiple conversations while keeping detailed records and tracking performance

I thrive in fast-paced, high-energy environments, and I’m motivated by results, problem-solving, and exceeding targets. If you’re looking for a reliable, tech-savvy professional who can engage clients, close deals, and manage support efficiently — let’s connect!