Overview
Looking for full-time work (8 hours/day)
at $3.48/hour ($672.00/month)
High school diploma
Last Active
July 7th, 2026 (3 days ago)
Member Since
June 28th, 2022
Profile Description
Hi, I’m Mary!
I am a detail-oriented Virtual Assistant and Customer Service Representative with a specialized background in the Insurance and Financial sectors. With over two years of experience supporting insurance adjusters and handling high-stakes financial accounts, I bridge the gap between technical back-end administration and professional, front-facing client support.
I thrive in fast-paced environments where accuracy is non-negotiable—whether I’m automating a workflow on Monday or resolving complex credit card inquiries for banking customers.
Expertise & Core Competencies
Financial Services: Inbound support for credit card accounts, savings, and checking accounts. Skilled in identity verification, transaction dispute handling, and sensitive data management.
Insurance Claims Support: Experience with claims software (Xactimate, Symbility) and preparing technical reports for adjusters.
Workflow Automation: Expert at connecting platforms (like
Technical Admin: Digital floorplan sketching, research, and cross-platform data synchronization (Filetrac, Xactanalysis).
Technical Toolkit
Project Management: Monday, RouteX, Filetrac
Claims & Sketching: Xactimate, Symbility, Xactanalysis
Financial Ops: Handling Credit, Savings, and Checking account queries
Design & Productivity: Canva (Posters, Flyers, Logos), Microsoft Office, and Google Workspace
Top Skills
Project Management » Monday
Experience: 6 months - 1 year
Utilized the use of Monday Board for organizing the insurance adjuster's schedules, as well as the information of to be contacted clients, appointments made, and inspection schedule.
Customer Support » Email Support
Experience: 6 months - 1 year
Office and Administration » Administrative Support
Experience: 6 months - 1 year
As an administrative assistant for an insurance adjuster, I keep things running smoothly. I update schedules, handle paperwork, and support in claim processing. My attention to detail and organization ensure that everything stays on track, helping the adjuster provide efficient service to clients.
Other Skills
Design » Graphic Design
Experience: 1 - 2 years
Skilled in creating and customizing graphics for various formats and platforms utilizing Canva.
Office and Administration » Transcription
Experience: 6 months - 1 year
Transcription of audios into emails and reports.
Office and Administration » Data Entry
Experience: 6 months - 1 year
My task involved processing claims, maintaining client records, labeling photos of inspection, and assisting with paperwork.
Professional Services » Construction And Engineering » Xactimate
Experience: 6 months - 1 year
Utilized Xactimate in writing estimates, inputting clients' data, and labelling photos as result of the inspection. I have also made minor sketches as per request of the insurance adjuster.
Customer Support » Customer Service
Experience: 6 months - 1 year
Assist bank customers with their account concerns. Handled sensitive and personal information of clients. Assisting customers with patience and support their needs.
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 122
- DISC
- Dominance: 9
- Influence: 19
- Steadiness: 42
- Compliance: 30
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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