Hazel

ECommerce Customer Service Specialist

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (4 days ago)

Member Since

June 28th, 2022

Profile Description

With 7 years of experience in E-Commerce Customer Service and Backoffice Support, I have honed my skills in handling emails, order processing and tracking, real-time chat support, reshipments, and refunds. I have also managed damaged and lost claims, fraud prevention, Address Verification Systems, and the Return & Exchange Merchandise process.
I take pride in delivering top-notch customer service, consistently earning 5-star ratings and efficiently resolving customer concerns—often with just one email response.
Proficient in Microsoft Office, Google Suite, Shopify, Gorgias, and other essential tools, I am highly adaptable, proactive, and capable of working with minimal supervision. With a typing speed of 70 WPM, I ensure swift and accurate task execution.
Additionally, I have experience in Product Listing, Data Entry, Product Research, and Online Research. My commitment to excellence ensures that every client receives high-quality work that meets and exceeds their expectations.

Top Skills

Customer Support

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Office and Administration » Transcription

Customer Support » Phone Support » English Speaking

Real Estate » Appointment Setting

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Basic Information

Age
40
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  108
DISC
Dominance: 38%
Influence: 16%
Steadiness: 23%
Compliance: 23%
English
C2(Advanced/Mastery)
Government ID
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