Hazel

ECommerce Customer Service Specialist

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Overview

Looking for part-time work (5 hours/day)

at $5.00/hour ($550.00/month)

Bachelors degree

Last Active

November 5th, 2023 (144 days ago)

Member Since

June 28th, 2022

Profile Description

4 years of experience in E-Commerce Customer Service and Backoffice Support.
My main tasks include email handling, order processing and tracking, real-time chat, reshipments, and refunds. I also handled damaged and lost claims, fraud, Address Verification systems, and the Return and Exchange Merchandise process. I take pride in my customer service skills, acing customer 5-Star Ratings & resolving customer issues with 1 email reply.
I can navigate well in Microsoft Office tools, Google Suite, Shopify, Gorgias, and other tools. I am proactive, can type 60 wpm, and can work with minimal supervision.
On top of these skills, I also did part-time Product Listing, Data Entry, Product Research, and Online Research.
I always did my best with every client I've worked for and provide them with outputs that complement their standard and satisfaction.

Top Skills

Customer Support

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Office and Administration » Transcription

Customer Support » Phone Support » English Speaking

Real Estate » Appointment Setting

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  108
DISC
Dominance: 38%
Influence: 16%
Steadiness: 23%
Compliance: 23%
English
C2(Advanced/Mastery)
Uploaded ID
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